A griddle that doesn't heat up or stays lukewarm is almost always down to the gas supply – and the most common causes are easy to fix yourself in a few minutes. Go through these points in order.
1. Is the low-pressure regulator connected?
Blackstone's gas griddles need a low-pressure regulator between the gas cylinder and the grill. The regulator is not included with the grill, and without it the grill will not work properly. In Finland a pressure of 30 mbar is used – make sure your regulator is rated for this pressure. You can find suitable regulators here.
2. The flame burns but stays small – the regulator's safety valve has tripped
The low-pressure regulator has a flow limiter that trips if the cylinder valve is opened while the burners are on, or too quickly. The burner then gets only a little gas, the flame stays small and bluish and the griddle doesn't heat up properly. Reset the regulator like this:
- Turn all burner knobs off and close the cylinder valve.
- Disconnect the regulator from the cylinder and wait about a minute.
- Reconnect the regulator and open the cylinder valve slowly.
- Only then light the burners.
3. Have the nozzle tips been removed?
On gas-powered Blackstones sold in Finland, the nozzle tips must be removed to reach full power – the reason is the 30 mbar pressure used in Finland. The grill works without this step too, but remains clearly underpowered. See model-specific instructions and pictures in the article Removing nozzle tips in Finland. Note that on some models the tips have already been removed at the factory.
4. The gas cylinder is low or cold
A nearly empty cylinder doesn't deliver full pressure, even if the flame still lights. In freezing and cold weather the cylinder pressure drops anyway – keep the cylinder sheltered from the wind and use a cylinder containing propane in winter.
5. The burner won't light at all
If gas is flowing but the igniter gives no spark, check the igniter battery and that the ignition electrode is clean and intact. You can also light the burner with a long grill lighter – you'll see immediately whether the fault is in the igniter or the gas supply.
6. The electric E-Series doesn't heat up
Plug the E-Series grill directly into a socket without an extension cable, or use a sufficiently heavy-duty extension cable intended for outdoor use. A thin cable reel can reduce the power so that the plate doesn't reach cooking temperature.
Nothing helped?
Get in touch and we'll sort it out together – we are Blackstone's official importer and spare parts are available. See also warranty and spare parts or contact us.