Official Blackstone importer
Warranty and spare parts
A genuine Blackstone delivered by the official importer also means genuine support: warranty matters and spare parts are handled from Finland, in Finnish.
- 2 years warranty on products
- Spare parts we'll check availability
- From Finland support in Finnish
Support and maintenance
Frequently asked warranty questions
What does the warranty cover and how long is it?
Blackstone products come with a 2-year warranty covering manufacturing and material defects under normal use. The warranty does not cover normal wear, changes to the carbon steel surface seasoning (that's part of the process) or damage caused by improper use.
How do I file a warranty claim?
Get in touch via the contact form (choose the topic Service and warranty) or by email at info@ropogarden.fi. Include your order number or receipt, the product model, a description and preferably a photo of the fault — this makes handling fastest.
Can I get spare parts for my grill?
Yes — we check spare parts availability model by model. Tell us your grill's model in the contact form (the product code is on the product page or your receipt) and which part you need, and we'll get back to you with availability and price.
Rust or coating problems — is that covered by warranty?
A carbon steel griddle surface needs care: seasoning, oiling and protection from the weather. Rust can almost always be fixed yourself — see the help centre for rust removal and seasoning instructions. If you suspect a manufacturing defect, contact us with photos.
Where can I find the instructions?
Every griddle's product page links to a downloadable user manual (PDF). You'll find care and maintenance instructions collected in the help centre.
Interested in Blackstone?
Request a quote or ask about the range – we provide product information, dimensions, images and a price list. As a consumer, buy from your nearest reseller or at blackstone-suomi.com.
Request a quote