Veito Aero terassilla illalla
Veito · Frequently Asked Questions

Everything about the carbon-fiber heaters.Clear answers.

How infrared heat works, what heater output you need, how to install it and what the IP ratings mean – we've gathered the answers for trade buyers and consumers.

Heat in secondsIP44/IP55 – indoors and outdoorsWarranty 2 years
Frequently asked questions

Veito heaters – questions and answers

Use the search or open a topic. If you can't find an answer, ask us.

Function and technology

How does a carbon fibre infrared heater work?

Veito's carbon fibre element produces medium-wave infrared radiation that directly heats people, objects and surfaces – not the air. The specially shaped reflector spreads the heat over a wide area. That's why the heat is felt immediately on start-up and doesn't get carried away by the wind.

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How quickly does the heater warm up?

The carbon fibre element reaches full power in seconds. No preheating needed: switch it on when you need heat, and off when you don't.

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Is the heater silent and odorless?

Yes. Veito heaters have no fan and no open flame, so they are virtually silent and odourless. They also don't consume oxygen or dry out the air.

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What does medium-wave infrared and low glare mean?

Medium-wave infrared produces a pleasant, deep-penetrating heat and only a faint orange glow. It doesn't glare the way traditional short-wave quartz heaters do.

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How long does the heating element last?

In the Ovale series, for example, the carbon fibre element has a lifespan of around 12,000 hours. The element has no moving parts that wear out.

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Model selection

What heater output do I need?

As a guide: 1200 W for about 10–15 m² (a small balcony or canopy), 2000 W for about 15–20 m² and 2500 W for about 20–25 m² on an open patio. In a windy or fully open location, it's worth choosing higher power or more heaters. See all models in the comparison table.

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Wall-mounted heater or portable model?

Wall and ceiling models (Blade, Space S, Nevada, Ovale, Aero, Manta, CH2500) are fixed installations for the patio, canopy and work spaces – they don't take up floor space. Portable CH models carry by handle from room to room and also suit a covered patio.

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What is the difference between Blade S, Blade and Blade Mini?

All three share the same design, IP55 rating and remote control. Blade S is 2500 W (1000–2500 W in four steps), Blade 2000 W (800–2000 W) and Blade Mini 1200 W (600–1200 W). Blade Mini is shorter (700 mm), the others 900 mm. All available in black and silver.

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What do IP44 and IP55 mean?

The IP rating indicates protection against dust and water. IP44 protects against splashing water from all directions – enough for a covered terrace and a bathroom. IP55 also protects against water jets and copes better with snow and rain – choose it for more exposed outdoor spaces. However, the heater is not designed for immersion or for continuous rain without a canopy.

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Is Veito suitable for indoor use?

Yes. The portable CH models are designed for indoor use, and the wall models suit bathrooms, garages, workshops and storage spaces, for example. The odourless, silent heat also suits restaurants and hotels.

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Installation and use

At what height should the wall heater be installed?

Wall and ceiling models are typically mounted at a height of about 2.2–3 metres and aimed at the seating area. Always follow the minimum distances in the manual to the ceiling, walls and combustible materials. Mounting brackets are supplied with the heater.

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Can the heater be installed horizontally or vertically?

The Blade, Space S, Nevada, Aero and CH2500 models can be mounted both vertically and horizontally on a wall or ceiling. Check the model-specific instructions on the product page.

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Is an electrician needed?

The heaters are connected to a standard 230 V earthed socket. Outdoors, use a residual-current-protected socket intended for outdoor use. Fixed electrical installations and adding sockets should be done by a qualified electrician.

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How do the remote control and thermostat work?

With the remote control you choose the power level, set the target temperature and the sleep timer. The thermostat automatically adjusts power according to the setting, keeping consumption in check and preventing temperature swings. All Blade heaters work with the same remote control.

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Can the heater be left on unattended?

Use the timer and thermostat, and follow the instructions. Portable models have a tip-over cut-off that switches off the power if the unit falls, and overheat protection that cuts the power in a fault condition. As with any electric heater, the unit should never be covered.

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Consumption, safety, and warranty

How much electricity does the heater use?

Consumption corresponds to the selected power level: for example, a 2500 W heater at full power uses 2.5 kWh per hour, at half power about 1.25 kWh. Because infrared heats directly and not the air, the heat is felt even at lower power – the thermostat and power levels keep consumption matched to your needs.

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Is the infrared heater safe for children and pets?

The heaters have no open flame or gas. The grille and frame become hot during use, so place wall models out of children's reach and portable models on a stable surface. A tip-over cut-off and overheating protection add to safety.

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What warranty do Veito heaters have?

All Veito heaters come with a 2-year guarantee. Ropo Garden is Veito's official importer in Finland, so warranty and spare-part matters are handled domestically.

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Where can I get the instructions?

On each product page's Download materials card, you'll find the user manual (PDF) and Veito's product catalogue. You can also ask us for the guides.

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Where can I buy a Veito heater?

Resellers and trade buyers can get the wholesale price list and product information via the contact form. Consumers can ask us for their nearest reseller.

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Didn't find an answer? Send your question to info@ropogarden.fi or get in touch via the contact form.

Still have questions?

Contact us – we reply quickly and personally.

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